BBB: Don’t trust a device to choose a customer service number for you

(Photo supplied/Indiana News Service)

If you enjoy the convenience of using Auto Dial on your Smart Device, you should know it isn’t always a smart decision.

Marjorie Stephens with the Better Business Bureau tells Michiana’s News Channel that when you use a search engine to make a dialing decision for you, some of those conversations can take a strange turn with people who turn out to not be legitimate representatives of the company you’re trying to contact.

That means what the search engine, Siri or Alexa thinks is a legitimate contact for a company, might not be.

The BBB says you should look for support numbers carefully, and use the numbers on billing information you know you can trust.

Stephens shared some tips and other information with us in a recent conversation you can hear by clicking here.


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