St. Joseph County 911 center having issues with dispatching software

MISHAWAKA, Ind. (AP) — Computer issues are delaying 911 dispatches in St. Joseph County.

Ray Schultz is the executive director of St. Joseph County’s consolidated 911 center near Mishawaka. He tells The South Bend Tribune that at least 9,500 dispatches have been slowed so far this year. That accounts for about 8 percent of dispatches.

Center leaders say software company Tyler Technologies hasn’t done enough to fix issues with its $3 million New World CAD system.

Schultz says the main issue is that the system doesn’t allow dispatchers to validate addresses in cases where the street name and number exist in multiple municipalities.

The county Board of Commissions began seeking proposals for systems from other companies last month. The proposals are due later this month.

Tyler Technologies didn’t respond to the newspaper’s request for comment.

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