The Macy’s store at University Park Mall is reopening to customers this week with numerous CDC, state and local safety guidelines place and with contact-free curbside pick-up.
Items bought for store pick-up on macys.com or the Macy’s mobile app will be eligible for free curbside pick–up Monday through Friday between 11 a.m. and 5 p.m. Most orders placed by Noon will be available for same-day pick–up. Orders placed after Noon will be ready the following business day.
Customers will call their local store once they arrive at the designated curbside pick-up location. Following social distancing guidelines, a Macy’s colleague will confirm their order and place the merchandise in the trunk of the car, limiting contact between customers and colleagues.
Macy’s has also extended its return policy allowing customers to return items purchased online up to 60 days beyond the original end date noted on the receipt.
Items purchased in a store must be returned to a store. If the last day to return merchandise fell within the store closure timeframe, customers will have an extra 30 days to make a return once the stores reopen.
Customers with additional questions about Macy’s response to COVID-19 can visit macys.com/social/COVID-19.
Customers can visit macys.com/stores for more information regarding their local store offerings.