With the news of Bed Bath and Beyond filing for bankruptcy and closing stores, consumers may be scrambling to use those coveted coupons, clear wedding and baby registries, or hope their current order will still arrive.
If you have not received the goods you already paid for, or you want to return an item, all may not be lost.
The Better Business Bureau Serving Western Michigan has some tips for consumers regarding any store that files for bankruptcy or goes out of business:
Collect receipts, proofs of purchase, and other documents such as warranties and manuals. These materials will help you prepare for your request for a resolution.
Check with the bank or credit card you used to make the purchase(s) at the now-closed company. You may be able to dispute the transaction(s) due to failure to receive goods or services. Credit cards offer more consumer protections on purchases than debit cards, so it’s generally better to shop with a credit card, particularly for big-ticket items. Bed Bath and Beyond states they will fill all in-stock orders.
Try to contact the company to complete the transaction or resolve the issue. Some closed companies will offer an email, website, or phone number to contact for more information. Check with the BBB to see if they have information about the company, or search for the company on BBB.org. If the business has a physical address, check for a notice posted with information on where to turn for help. Also, look at the company’s website and social media presence for information. Information regarding Bed Bath and Beyond’s bankruptcy filing can be found here: https://www.bedbathandbeyond.com/store/knowledgecenter/article/chapter-11-faq
For returns: if you have a warranty for an item you bought at the store, look into whether the manufacturer or the store issued the warranty. If the manufacturer issues the warranty, it will most likely honor it. When a company goes out of business, its warranties and services often end unless other agreements have been made. Bed Bath and Beyond states they will accept returns and exchanges for items purchased before April 26, 2023 until May 24, 2023.
Gift Cards: If the gift card was purchased with a credit card, your credit card company may be able to help recover money lost if a business goes under. Bed Bath and Beyond states customers can use gift cards through May 8, 2023. The retailer states they will stop accepting coupons April 26, 2023.