A South Bend Transpo bus driver is under review following a viral social media video that has raised concerns about passenger treatment.

The video, widely shared online, appears to show the driver urging an older passenger to hurry while loading a bicycle onto a bus rack, without offering assistance.

The incident happened over the weekend and has generated significant public reaction, with questions about driver conduct and agency policy.

Transpo released a statement acknowledging the video and calling the behavior shown inconsistent with its standards. Officials say a review is underway to determine the full circumstances.

The agency emphasized its commitment to respectful and reliable service and said appropriate action will be taken based on the findings. Anyone with additional information is encouraged to contact Transpo.